Privacy Policy

1. Introduction & Overview

OneX Credit Solutions (“OneX”, “we”, “us”, or “our”) operates as an independent credit counselling and advisory consultancy in India. We recognize the confidential nature of financial and credit information and are dedicated to protecting the privacy of individuals who visit our website or seek our advisory services.

2. Information We Collect

We adhere strictly to the principle of data minimization. We only collect information voluntarily provided by you when requesting a consultation:

• Identity & Contact Details: Full Name, Mobile Number, Email Address.
• Consultation Subject: Preferred service category and brief summary of credit concern.
• Credit Files Provided Voluntarily: Consumer-pulled credit report PDFs shared by you for advisory auditing.

What We NEVER Collect: We never ask for or store your internet banking passwords, UPI PINs, credit card CVVs, or OTP credentials.

3. How We Use Your Information

Your details are utilized strictly to:

• Review your credit situation and assign an appropriate counsellor.
• Communicate with you regarding consultation scheduling and dispute drafting.
• Comply with applicable legal, taxation, and regulatory mandates in India.

4. Absolute Non-Sale of Personal Data

We do not sell, rent, lease, or trade your personal or financial data to commercial third parties, digital marketing brokers, or unsolicited loan telemarketers.

5. Data Retention & Deletion Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to request access to, correction of, or permanent deletion of your consultation records at any time by contacting our privacy desk at: support@onexcreditsolutions.in.